By placing an order the customer agree’s with these conditions:
Shipping & Payment
Are shipments trackable?
All packages are shipped with Serpost courier (Peru) or Mexico Post which means the package is trackable. Once the packages are sent, you get your tracking number. After this it all depends on each country or state, how long does it reach destination. In the past we have inquire from Postal whereabouts of certain delayed packages, but they were of no help. The tracking is to make sure your orders are shipped quickly, securely, and won’t get lost or delivered to the wrong person. It can take up to 48 hours before tracking data becomes visible.
We aim to pack and dispatch all products purchased within 1 working day provided they are in stock, usually longer due to our tea and kit being made fresh. If the products are out of stock we will provide notification and advise a date of delivery.
Discreet Shipping: All orders will be sent out in a neutral mail package, without any noticeable writings or pictures on the package. We don’t put anything else in the package that is related to us. Even no bill. The order confirmation sent by e-mail is your receipt. All our packaging is completely discreet. The outside of the package simply has your address. Of course we will not use soul-herbs as sender’s name.
Return and Refund: There are no refunds on this side as all proceedings go back in purchasing products, supporting shamans who are working hard for it. The order can be cancelled as long as the money is not picked up. After that there is no refund.
Delivery time of Ayahuasca Tea:
Around 7-45 days worldwide when shipped. Rarely, but sometimes longer depending your countries postal service. Arrival in 90 days has been occurred.
The purchaser further agrees to hold soul-herbs.com harmless for claims, actions, legal and/or court fees brought against him/her in connection with any use of products ordered from this web site.
Law
We make no assumption or affirmation that the products, or the information referenced on this website, are available, appropriate, or legal outside the Peru and Mexico. Anyone choosing to access this website is wholly responsible for making sure said products and information are legal within their own country.
Copyright
All contents of this website are under copyright. Redistribution, retransmission, republication, or commercial use of the contents or images on this website are expressly prohibited without the consent of Soul-herbs.com. All rights reserved.
Privacy
We at Soul-Herbs.com values privacy just as much as you do. Therefore we do not sell, rent or otherwise distribute contact information from our customers to any other parties. Soul-Herbs.com is a legitimate business and therefore our customers are protected from infringement or inspection from any outside organ.
We assure you that your information is safe with us.
This Privacy Policy governs the manner in which Soul Herbs collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.soul-herbs.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Soul Herbs.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Soul Herbs may collect and use Users personal information for the following purposes:
- – To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. - – To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Changes to this privacy policy
Soul Herbs has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
support@soul-herbs.com
This document was last updated on March 05, 2014