We aim to pack and dispatch all products purchased within 1-3 working day provided they are in stock. If the products are out of stock we will provide notification and advise a date of delivery.
Discreet Shipping: All orders will be sent out in a neutral mail package, without any noticeable writings or pictures on the package. We don’t put anything else in the package that is related to us. Even no bill. The order confirmation sent by e-mail is your receipt. All our packaging is completely discreet. The outside of the package simply has your address. Of course we will not use soul-herbs as sender’s name.
Return and Refund: There is no refund after package is sent out. Due to the nature of the product, there is no return.
Stuck or lost package: If the package is stuck or lost, we do 1x reshipment with buyer paying for the shipping fee.